Service Manager
This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.To view the help for the latest version of Service Manager, click here
Configuring a Watch List
Administrators must first enable the watch list feature before other users can use it.
If a relationship between the business object and MyShelfItem does not exist, then you must create one. After creating the relationship, continue to configure the watch list by doing the following:
1.From the Configuration Console, click Build > Automation Tools > Watch Lists to open the Watch Lists workspace. The watch list appears, sorted by business object.
2.Click Add New....
3.Select a business object from the Business Object drop-down list.
4.In the Object Presentation field, enter the configuration expression. For example, enter $((("Change " + ChangeNumber) + ": ") + Subject).
5.Click Save. The new business object appears in the Watch Lists workspace.
6.Click Build > Business Objects to open the Business Objects workspace.
7. Select a business object.
8.Click the Layouts tab. The Layouts page appears.
9.Click a layout. The system displays the Layout Editor.
10.You can view your object in list view or form view. For this example, click gridView. The list view editor appears. If Pin It does not appear in the toolbar area, you can add it. See About the Toolbar Editor.
Change Layout - Pin It Button
11.On the right side of the window, click Edit. The system displays the Toolbar Editor.
12.Click Edit 
next to the Pin It button. The toolbar button editor appears.
13.Enter the options under the General tab.
| Field | Description |
|---|---|
| Button Invokes Action | Enables this button to perform an action. Select Pin It from the drop-down list. |
| Display | Specifies how the Pin It button appears. Select from image and text, image only, or text only. |
| Image | The image to display. Select an image from the drop-down list. The default image is SaasAddToMyShelf.png. |
| Text | The default text to show with the image. Select either default to show the default text with the image, or select custom to enter your own text in the box. |
| Tooltip | The text to appear when users hover over the button. The default is Pin It. |
| Argument |
14.Click Save. The window closes.
15.Click Save again. The toolbar editor closes. Pin It appears in the toolbar area.
16.Click Save. Service Manager adds the watch list to the toolbar.
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